Yes, our standard packages include delivery, setup, and pickup within a certain distance from any of our locations. However, we do have cusomter pickup options for customers outside of our normal delivery areas. 

We understand how important it is that everything is setup before your guests arrive. That is why we offer our 100% Satisfaction Guarantee including a "Guaranteed Start Time". 

Your jukebox will be delivered, setup, and playing music by the Guaranteed Start Time or your event is free.

So that we may honor our commitments to deliver our jukeboxes by the Guaranteed Start Time we ask our customers to be flexible about our delivery time frames and windows. In return we pledge to communicate with our customers about our scheduling with as much detail as possible while maintaining some room for error and recovery. 

Our delivery schedules can be quite complicated and are only finalized the day prior. While planning our schedule we must take into consideration our customer's Guarnateed Start Times, venue door opening times, geographical distances between locations, employee availability, traffic patterns and other factors.

Even if we do the best job possible scheduling our routes, things happen that may put us behind schedule. This is why we strive to get at least a 2 hour window of time for delivery, not a specific time. We have expedited delivery options if you require a specific delivery time. 

Once our schedule is finalized we will email you a 2 hour window of time in which we plan on delivering the jukebox. We can call you when we are about a half hour away from the venue so you can meet us if you want. Otherwise, we will setup the jukebox and it will be ready for you when you arrive. 

We first gather as much information as we can for all our events, then we plan a delivery schedule that will allow us to service all of our customers in the most timely way possible while assuring our equipment is delivered and setup prior to the Guranteed Start Time. Providing us with the following information is very helpful. 

• Contact information for your venue manager or hall rental manager. 
• Details as to when the doors for the venue will open in the morning. 
• Details as to when you will be there setting up, dropping off party supplies, etc. 
• Contact information to someone who may live close to the venue and has a key. 
• Door opening times the following day. 

Our jukeboxes are picked up the next day. Unless explicitly agreed upon prior to the booking.

If your event is at a house, your getting a great value! When the music doesn't stop, the party won't stop either! 

If your event is in a catering hall or rental hall, we have to just make sure we communicate the details of your venue with us so we can plan accordingly. We have built relationships with the venues in our service area and most of the time we can work it out with the venue to pickup our requirement the following morning.

Some venues do not allow overnight rentals, in which case we will need to decide prior to your event exactly what time your event ends, whether we have availability to come get it the same night, and what the fee would be for the same-day pickup (if any). 

We do offer same-day pickups but they must be planned out prior to booking your event. In these circumstances, we require that the customer provide us with the direct contact information for the venue so we can at least attempt to state our case and convince to allow us to leave it overnight. If the venue refuses to accommodate our request, we will have to plan out a same-day pickup or the customer can take the equipment home for next day retrieval. 

Same day pickups require the customer to agree that the end time of their party will occur at a specific time and we will schedule an employee to come out and do the pickup. We do not allow any time extensions because our tech is going to be out late and night and will want to grab the equipment and leave promptly. 

If the customer is able and willing he or she can pack up the equipment, put it in a car or SUV and bring it back to their home. We can come pick it up from their house. In any of these cases, we must determine this PRIOR to booking the event. 

If you can convince your catering hall to shut the doors and let us leave it overnight it's better for everyone. 

All of Shoemaker's jukeboxes will randomize from a specific set of music, as long as no requests have been made. The random play filter can be set from any of the Decades, Genres, or Playlists on the system. You can choose a random play filter from the lists we've already created, or you can choose to make a custom playlist prior to your event.

The online playlist builder allows you to create playlist(s) prior to your event. These playlists will be loaded onto your jukebox and will be easily accessable via the "Online Requests" button. All other search and browse functions will continue to work, you will have access to all music on the date of your event.

The online playlist builder will allow you to create up to 5 different playlists. You can organize your playlists in order of your event structure. For example; cocktail hour, dinner hour, dancing, and dedications. During the event, you can select which playlist the machine will randomize from at that particular time. However, you can not pre-program the specific order of those lists online. Don't worry, the machine will avoid playing songs by the same artist back to back and will adequately shuffle the mix.

On the date of the event, you can add songs into the request list and re-organize the request list in the order in which you want your songs to play. Unfortunately, you can not do this online. We have found over the years that this method is perfectly suited for most events. It's our recommendation to have FUN with it and don't get caught up on the specifics of what song plays when unless it's a dedication. in which case, put the dedication into a special playlist, and play the song at the appropriate time. 

YES! With your rental, you will have access to all of the music on the date of your event. The playlist(s) you make online will be available to you in a button labeled "Online Requests" for quick access to your favorites, but search, browse and request from the entire system as much as you'd like.

NO. They are not required. You will have access to ALL music on the machine whether you use the online playlist builder or not.

In order to load your jukebox with the proper data, we require that playlists be completed no later than 3 days prior to your event. If you are requesting songs that are not located in our jukeboxes already, we need to be notified no later than 2 weeks prior to your event (see below).

If you have a special request for a song that is not located in our database, you may ask us to add your requests to your jukebox. Requests for custom music will be added under the following conditions. (1) The request must not contain explicit lyrics.  (2) The request must be purchasable via digital music retailers such as iTunes or AmazonMP3, we can not get music that is not sold via these normal retail channels. (3) We must receive your CUSTOM request no later than 2 weeks prior to your event.

The limit for the online request list is 100 songs, but you will have access to all music on the date of your event. 100 songs is approximately 6 hours of music.

Our rates vary according to the date and location of your event. Please check availability and request a quote and we will provide a very detailed pricing sheet for you to review.

We charge the same price cash or credit. 

1. Request availability and pricing information.
2. Respond to our quote via email (preferred) or give us a call to let us know you'd like to book. We will send out an e-mail that contains all the details as we have it in our booking management system.
3. Verify the information in that e-mail is correct.
4. Click the link on the bottom of the e-mail.
5. Follow the on-screen instructions to book your event.

There is a $100 non-refundable deposit to hold your date. Note that the deposit is transferable if requested no later than 30 days in advance of the booked date.

We accept cash, money orders, checks, and all major credit cards including Visa, MasterCard, American Express, and Discover.

You can submit the deposit online (preferred), over the phone, or via a check in the mail.

The balance is due on the date of your event in cash, money order, or check. We do not accept credit card payments on the date of your event. If you prefer, you may pay the balance via credit card 3 days prior to your event by sending us an e-mail request.